Shipping/Exchanges

Australian Shipping:

Free shipping over $50.

All Kyneee snowboards are shipped using Couriers Please and have full tracking, allow 2 days for packaging and up 2-7 for transit on all boards. Shipping within Australia is included in the purchase price of all snowboards.

Some boards may come out of stock and need to be custom made. Please contact us if boards are needed urgently and we can advise approximate shipping times.

New Zealand:

Flat rate express air shipping $30.

INTERNATIONAL:

There is a flat rate shipping cost of $60AU for all international snowboard orders and a $30 flat fee applies to all international shipping of soft goods. Snowboards and soft goods are shipped via air services and take approximately 5-10 working days to arrive at the destination once dispatched.

RETURNS:

SOFT GOODS:
Ordering online is tricky because not all companies run off the same sizing. So we happily exchange items where you have chosen the wrong size. You just need to send the original item back to us in its original state.  Return shipping is at your own expense but we will ship the new item out to you free of charge, please contact us via email to organise a return.

SNOWBOARDS:
Under some circumstances we will exhange snowboards if wrong size is purchased, please contact us to discuss the return.

Unless defective we will not accept returns on custom snowboards.

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